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Prices:

Refund Policy

Returns and Refunds
Our Refund
Policy.

Fair, transparent, and straightforward - here is everything you need to know.

30
30 Day Window

Exchange or credit note available for purchases within 30 days of invoice date.

CR
Credit Notes

We issue credit notes by email showing your credit amount and account statement.

OK
Prior Auth Required

All returns must be pre-authorised. Call us before sending anything back.

Eligibility
When We Issue Credit Notes
Faulty or damaged goods: If items arrive damaged or are found to be faulty, we will issue a credit note or replacement.
Incorrect items delivered: If we send the wrong item, we will resolve this with a credit note or exchange at no cost to you.
Incorrectly ordered items: We cannot issue a credit note if goods were ordered in error, however we will offer a refund on all returned items that are in original, resaleable condition.
Unwanted items: We do not accept back "unwanted" items. Please ensure you order what you need - our team is happy to advise before you place your order.
How To Return
The Returns Process
1
Contact us first:
Before sending anything back, you must obtain prior authorisation from our team. Call us on 0208 574 7355 or email info@worldcandies.co.uk.
2
Organise return shipping:
You are responsible for arranging and paying for the return shipment of faulty items. Goods must be returned at your expense and risk.
3
Inspection:
Returned goods are checked by our returns department. If goods are found not to be faulty, we are unable to accept them and they will be returned to you (delivery cost charged to your account).
4
Credit issued:
Once approved, a credit note will be emailed to you showing the credit amount, along with an updated account statement.
NO
Unauthorised returns:
Goods sent back without prior authorisation will be refused and returned to you. The cost of delivery will be charged to your account.
Return Goods To

Sardar and Sons (UK) Co. Ltd T/A World Candies
Unit 2c Beavers Industrial Park
Brent Road, Southall UB2 5FB

T: +44 (0) 0208 574 7355
Business Hours: Mon-Fri 9am-6pm

Min. Order Value

GBP 100 +VAT
GBP 100
Minimum Order Value

All orders must have a minimum value of GBP 100 + VAT. Orders below this threshold cannot be processed through our wholesale system. Contact us if you have any questions about meeting the minimum.

Your Rights
Consumer Rights Summary
Up to 30 days: If your goods are faulty, you can get an immediate refund under the Consumer Rights Act 2015.
Up to 6 months: If goods can not be repaired or replaced, you are entitled to a full refund in most cases.
Up to 6 years: If goods do not last a reasonable length of time, you may be entitled to some money back.
14-day cooling off (consumers only): If you are an individual consumer buying for personal use, you have 14 days to change your mind after receiving goods. This right does not apply to unsealed food/hygiene products.
Need Help With A Return?

Our team handles all returns fairly and promptly. Reach out before sending anything back.

Call 0208 574 7355View Full Terms and Conditions
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