Terms & Conditions

These are the terms and conditions on which we supply products to you through the World Candies website. Please read them carefully before submitting your order - they tell you who we are, how we provide products, how either party may change or end the contract, what to do if there is a problem, and other important information.

These terms constitute the entire agreement between us. You acknowledge you have not relied on any statement, promise, or warranty not set out in these terms.

We are World Candies, trading name of Sardar and Sons (UK) Co. Ltd. Company registration number: 4309673. Registered address: Unit 2c Beavers Industrial Estate, Southall, London, UB2 5FB.

You can contact us at info@worldcandies.co.uk or by writing to our registered address above. We may contact you by telephone or at the email address provided with your order. "Writing" includes emails throughout these terms.

When placing an order online, you must tick the relevant box to accept these terms before submitting. Our acceptance of your order takes place when we email you to confirm it - at that point, a contract comes into existence between us. This also applies to telephone and email orders.

If we cannot accept your order (due to a product being out of stock, a pricing error, failed credit checks, or inability to meet your delivery requirements), we will inform you by email and will not charge you for the product. We will assign an order number to your order - please quote this in any correspondence about your order.

Product images on our website are for illustrative purposes only. We cannot guarantee that your device displays colours accurately. Products may vary slightly from their images - all sizes, weights, capacities, and measurements have a 10% tolerance as products are mass-produced.

Product packaging may also vary from images shown. If you are ordering products to specific measurements you have provided, you are responsible for ensuring those measurements are correct.

If you wish to change your order, please contact us by email. We will let you know if the change is possible and advise you of any impact on price, timing, or other matters. We will ask you to confirm by email if you wish to proceed.

We may change a product to reflect changes in relevant laws, regulatory requirements, or where a confectionery product is withdrawn by the manufacturer. We may also make minor technical adjustments. Where significant changes occur, we will notify you and you may end the contract and receive a full refund for unprovided products.

We will deliver products within 30 days of accepting your order. Delivery costs are as displayed on our website. We are not responsible for delays caused by events outside our control, but will notify you and minimise the effect of any delay. If there is a risk of substantial delay, you may end the contract for a full refund.

If no one is available to receive delivery, we will leave a note on how to rearrange. Products become your responsibility from the time of delivery. You own goods once we have received payment in full.

Click and Collect is available from our Southall warehouse during working hours (10am-5pm weekdays). We may suspend supply to update products or comply with regulatory requirements - we will notify you in advance and adjust pricing accordingly.

Your rights to end the contract depend on what you have bought, whether there is anything wrong with it, and when you decide to end it:

To end the contract: email info@worldcandies.co.uk or write to Unit 2c Beavers Industrial Estate, Southall, London, UB2 5FB. Refunds are made within 14 days by the original payment method.

Email us at info@worldcandies.co.uk with your name, address, order details, and phone number. If goods have been dispatched or received, you must return them to us without undue delay (within 14 days if exercising your right to change your mind as a consumer).

We will cover return costs if goods are faulty, misdescribed, or if we are at fault. Otherwise, you are responsible for return costs. Refunds are made within 14 days of receiving returned goods (or proof of return).

We may end the contract if you do not make payment when due (and within 7 days of a reminder), fail to provide necessary information, or fail to allow delivery within a reasonable time. We may also withdraw a product with at least 30 days notice, with a full refund for undelivered items.

Contact us if you have any questions or complaints about the product. We are under a legal duty to supply products in conformity with this contract. Summary of your key legal rights under the Consumer Rights Act 2015:

To reject products: return them to us in person, by post, or arrange collection. We will pay return costs if goods are faulty or misdescribed. Call us or email to arrange a return label or collection.

Prices shown include VAT and are as indicated on our order pages. We take all reasonable care to ensure accuracy, but if we discover a pricing error, we will contact you before accepting your order. If a pricing error is obvious and should reasonably have been recognised, we may end the contract, refund any payment made, and request return of any goods.

We adjust VAT in line with changes to the VAT rate. Payment must be made before dispatch. We accept Bank Transfer and Credit/Debit Card. A surcharge of 2.5% applies to credit card payments.

We are responsible for foreseeable loss and damage caused by us breaching this contract or failing to use reasonable care and skill. We are not responsible for unforeseeable loss or damage.

We do not exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of your legal rights relating to the products, or defective products under the Consumer Protection Act 1987.

If you are a consumer, we only supply products for domestic and private use. If you use products for commercial purposes, our liability is limited accordingly.

We use your personal information to supply products, process payment, and (where you have agreed) provide information about similar products. You can stop receiving marketing communications at any time by contacting us. We only share personal information with third parties where the law requires or allows us to do so.

We may transfer our rights and obligations under these terms to another organisation, with written notice to you. You may only transfer your rights with our written agreement.

This contract is between you and us only. If any provision is found unlawful by a court, the remaining provisions continue in full force. If we delay enforcing any part of this contract, we can still enforce it later.

These terms are governed by English law. Legal proceedings may be brought in the English courts. If you live in Scotland or Northern Ireland, you may also bring proceedings in those courts.